Company Culture

Company Culture

We love what we do.
The passion we have for our work enables us to take ownership of our clients' projects.
We constantly strive to deliver the highest-quality products possible.

There is no greater satisfaction than delivering a finished product that helps you to reach your goals and objective.
To learn more about our approach to customer service, follow the provided links for more information.

Our Mission And Promise To You

Our mission is to provide you with the highest-quality products and services possible in a timely fashion and at a competitive price.
So we promise to listen to you and help you achieve your business goals.
We will always be there with honest, expert advice and quick, friendly customer service.

Our goal is to meet and exceed your expectations.

Guiding Principles

We're proud of the strong roots we've built in Anaheim. (since 1989) We pride ourselves on being a complete source for all of your business communications needs and have always been on the cutting edge of technology.
We understand that an investment in technology can actually save money by improving efficiencies.

COMPANY POLICY AND TRADE CUSTOMS

The following Printing Trade Customs have been adopted by The Wolf Printing Company (Dba WOLFDPS.COM). These Trade Customs have been approved by the PIA, and shall be referenced in lieu of any written contracts between TWPS and any clients

1. Quotations/Estimates
A quotation is valid for 30 days and is based on information given at the time of the Estimate.

2. Orders
Acceptance of orders is subject to credit approval and contingencies such as fire, water, strikes, theft, vandalism, acts of God, and other causes beyond the provider’s control.
Canceled orders require compensation for incurred costs and related obligations.

3. Conceptual / Preliminary
work performed at the customer’s request will be charged to the customer at WDPS current rates.
This work may not be used without WDPS's written consent.

4. Creative Work
Design, copy writing, or mockups, or all other creative work developed or furnished by the WDPS remain the TWPC’s exclusive property.
The WDPS must give written approval for all use of this work.

5. Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. The TWPC can requote a job at the time of submission if copy, film, tapes, disks, or other input materials do not conform to the information on which the original quotation was based.

6. Preparatory Materials
Artwork, type, plates, tapes, disks, and other items supplied by the WDPS, shall remain the TWPC’s exclusive property.

7. Electronic Manuscripts/Images
It is the customer’s responsibility to maintain a copy of the original file. The WDPS is not responsible for accidental damage to media supplied by the customer or for the accuracy of furnished input or final input. Until digital input can be evaluated by the WDPS, no claims or promises are made about the WDPS’s ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize customer-supplied files will be charged at prevailing rates.

8. Alterations/Corrections
Customer alterations include all work performed in addition to the original specifications. All such work will be charged at WDPS's current rates.

9. Prepress Proofs
WDPS will on request, submit prepress proofs along with original copy for the customer’s review and approval. Corrections will be returned to WDPS marked "O.K.," "O.K. With Corrections" or "Revised Proof Required" and signed by the customer.
Until the Proof set is received, no additional work will be performed.
WDPS will not be responsible for undetected production errors if:
—Proofs are not required by the customer
—The work is printed per the customer’s OK
—Requests for changes are communicated verbally

10.Press Proofs
Press proofs will not be furnished unless they have been required in writing in WDPS’s quotation. A press sheet can be submitted for the customer’s approval as long as the customer is present at the press during makeready.
Any press time lost or alterations/corrections made because of the customer’s delay or change of mind will be charged at the TWPC’s current rates.

11.Color Proofing
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is to be expected. When a variation of this kind occurs, it will be considered acceptable performance.

12. Overruns/Underruns
Standard Printing Industry Standards prevail, Overruns or underruns will not exceed 10 percent of the quantity ordered.
WDPS will bill for the actual quantity delivered within this tolerance. If the customer requires a guaranteed quantity, the percentage of tolerance must be stated at the time of quotation.

13.Customer’s Property
WDPS will only maintain fire and extended coverage on property belonging to the customer while the property is in the WDPS’s possession. The WDPS’s liability for such property will not exceed the amount recoverable from the insurance.
Additional insurance coverage may be obtained if it is requested in writing and in the premium is paid to the WDPS

14.Delivery
Unless otherwise specified, the price quoted is for a single shipment, without storage, F.O.B. the WDPS’s platform.
Proposals are based on continuous and uninterrupted delivery of the complete order. If the specifications state otherwise, the TWPC will charge accordingly at current rates. Charges for delivery of materials and supplies from the customer to WDPS or from the customer’s supplier to WDPS are not included in quotations unless specified.
Title for finished work passes to the customer upon delivery to the carrier at the shipping point or upon mailing of invoices for the finished work or a portion thereof, whichever occurs first.

15.Production Schedules
Production schedules will be established and followed by both the customer and WDPS. There will be no liability or penalty for delays due to a state of war, riot, civil disorder, fire, strikes, accidents, action of government or civil authority, acts of God, or other cases beyond the control of WDPS.
In such cases, schedules will be extended by an amount of time equal to the delay incurred.

16. Customer-Furnished Materials
Materials furnished by customers or their suppliers are verified by delivery tickets. WDPS bears no responsibility for discrepancies between delivery tickets and actual counts. Customer supplied paper must be delivered according to specifications furnished by WDPS. These specifications will include correct weight, thickness, pick resistance, and other technical requirements. Artwork, film, color separations, special dies, tapes, disks, or other materials furnished by the customer must be usable by WDPS without alteration or repair. Items not meeting this requirement will be repaired by the customer or by WDPS at the TWPC’s current rates.

17. Outside Purchases
Unless otherwise agreed in writing, all outside purchases as requested or authorized by the customer, are chargeable.

18. Terms/Claims/Liens
Payment (on Open Accounts) is net cash 30 calendar days from date of invoice. Claims for defects, damages, or shortages must be made by the customer in writing no later than 10 calendar days after delivery. If no such claim is made, WDPS and the customer will understand that the job has been accepted. By accepting the job, the customer acknowledges that WDPS’s performance has fully satisfied all terms, conditions, and specifications.
WDPS’s Liability will be limited to the quoted selling price of defective goods without additional charge for special or consequential damages. As security for payment of any sum due under the terms of an agreement, WDPShas the right to hold and place a lien on all customer property in the provider’s possession. This right applies even if credit has been extended, notes have been accepted, trade acceptances have been made, or payment has been guaranteed. If payment is not made, the customer is liable for all collection costs incurred.

19. Liability
(1) Disclaimer of Express Warranties.
WDPS warrants that the work is as described in the purchase order. the customer understands that all sketches, copy, dummies, and preparatory work shown to the customer are intended only to illustrate the general type and quality of the work. They are not intended to represent the actual work performed.
(2) Disclaimer of Implied Warranties.
WDPS warrants only that the work will conform to the description contained in the purchase order. WDPS’s maximum liability, whether by negligence, contract, or otherwise, will not exceed the return of the amount invoiced for the work in the dispute.
Under no circumstances will WDPS be liable for specific, individual, or consequential damages.

20. Indemnification
The customer agrees to protect WDPS from economic loss and any other harmful consequences that might arise in connection with the work. This means the customer will hold the provider harmless and save, indemnify, and otherwise defend WDPS against claims, demands, actions, and proceedings on any and all grounds. This will apply regardless of responsibility for negligence.

(1) Copyrights.
The customer also warrants that the subject matter to be printed is not copyrighted by a third party. The customer also recognizes that because subject matter does not have to bear a copyright notice to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. The customer further warrants that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. To support these warranties, the customer agrees to indemnify and hold the provider harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the work produced or provided.

(2) Personal or Economic Rights.
The customer also warrants that the work does not contain anything that is libelous or scandalous or anything that threatens anyone’s right to privacy or other personal or economic rights. The customer will, at the customer’s sole expense, promptly and thoroughly defend the provider in all legal actions on these grounds as long as WDPS:

—Promptly notifies the customer of legal action.
—Gives the customer reasonable time to undertake and conduct a defense.

WDPS reserves the right to use its sole discretion in refusing to print anything WDPS deems libelous, scandalous, improper, or infringing on copyright law.

21.Storage
WDPS will retain intermediate materials used until the related end product has been accepted by the customer. If requested by the customer, intermediate materials will be stored for an additional period at an additional charge. The TWPC is not liable for any loss or damage to stored material beyond what is recoverable by WDPS’s fire and extended insurance coverage.

22.Taxes
All taxes and assessments levied by any governmental authority are the responsibility of the customer. All amounts due for taxes and assessments will be added to the customer’s invoice. No tax exemption will be granted unless the customer’s "Exemption Certificate" (or other official proof of exemption) accompanies the purchase order. If, after the customer has paid the invoice, it is determined that more tax is due, then the customer must promptly remit the required taxes to the taxing authority or immediately reimburse the provider for any additional taxes paid.

23.Telecommunications
Unless otherwise agreed, the customer will pay for all transmission charges. WDPS is not responsible for any errors, omissions, or extra costs resulting from faults in transmission.

TWPC OR WDPS means or translates as THE WOLF PRINTING COMPANY dba
as WOLFDPS.COM

Call us at (714) 491-0500 for more info or email us at MICHAEL@WOLFDPS.COM

Enjoy your visit, please!